+61 3 9870 2611 [email protected] @conferenceworks

The Result

This invitation-only event was held in Da Nang, Vietnam in 2019, and is Genesys’ signature annual gathering of leading customer experience organisations and leaders in the world. Conference Works managed all aspects of the event, delivering a seamless, high quality and professional program which spanned across two and a half days.


Event Brief

The brief for the CX Leaders Council was to provide considered, unique and iconic luxury experiences for C-Suite Execs from Top 500 companies based in Asia Pacific. We were required to incorporate a strong CSR component as well as high level executive meetings in tandem with the 2 day conference.

Scope of Services

Full event and project management

Creative concept and delivery, venue negotiation, contracting and management, audio visual design, collaboration and management, venue management, vendor management, ground agent appointment and management, scheduled work in progress meetings, third party supplier liaison, accommodation and transfers, budget management and reconciliation.


Digital and print design, website design and maintenance, campaign and delivery design, screen content and onsite content support.

Registration management

Online form design and management, all attendee correspondence, onsite registration, accommodation bookings and management of rooming lists and master account.

Sponsorship management

Sponsor liaison, contracting and fulfillment of entitlements.

Program management

Program design and coordination, travel bookings for VIPs & speakers, coordination of speakers prior to and during event.

Complete onsite management

Bump in and bump out logistics, event run schedules and OH&S checklists and risk assessments.

THANK YOU!!!! What a fantastic couple of events you just pulled off for us!

Both Mel and myself are so grateful to both of you (and the wider Conference Works team) for all the hard work and massive amount of effort you put into delivering these events. It is so satisfying to now be basking in the glow of them, with tons of positive feedback from customers, partners and Genesys staff – and that is all down to your hard work.


126 Railway Ave
Ringwood East, 3135
Victoria, Australia
t. +61 3 9870 2611
e. [email protected]

e. [email protected]


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